Jia9 Terms and Conditions — Please read before use

1 General Terms & Conditions and Applicability

These terms and conditions ("Terms") govern the use of the jia9 platform and all its services. By accessing or using the jia9.pro website, mobile application, or any associated digital services, you confirm that you have fully read, understood, and accepted these Terms.

Jia9 is an internationally licensed online gaming platform. It operates in compliance with international gaming authority regulations and ensures transparency through regular third-party audits. jia9's terms and conditions apply to all registered members, guest users, and anyone who accesses any part of the platform.

If you disagree with any part of these terms and conditions, please stop using the jia9 platform. If you have any questions, feel free to contact our support team.

2 Eligibility & Account Registration

The following eligibility requirements must be met to register an account and play on jia9:

• You must be at least 18 years old (21 may apply in certain jurisdictions).
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may only register one account.
• You must play under your own name and with your own funds.
• Online gaming must be legal in your country or region.

Jia9 may request identity verification documents at any time. If the information provided is found to be false, jia9 reserves the right to close the account and withhold all deposited funds.

3 Account Security & Password

The security of your jia9 account is entirely your responsibility. Follow the guidelines below to keep your account safe:

• Use a strong password — at least 8 characters, including uppercase and lowercase letters, numbers, and special characters.
• Do not share your login credentials with anyone.
• Enable two-factor authentication (2FA).
• Avoid accessing your account over public Wi-Fi.
• If you notice any unfamiliar activity on your account, contact support immediately.

Jia9 will not be held liable for any loss resulting from unauthorized use of an account, unless it is proven that the loss was caused by a failure in jia9's own security systems.

4 Deposit, Withdrawal & Payment Policy

The financial transaction rules on jia9 are transparent and straightforward. The key points are outlined below:

Subject	Description
Minimum Deposit	BDT 500 (Five Hundred)
Maximum Deposit	BDT 200,000 per day (subject to change based on account level)
Minimum Withdrawal	BDT 500 (Five Hundred)
Withdrawal Processing Time	Usually within 1–24 hours
Identity Verification	Mandatory before the first withdrawal
Supported Payment Methods	Mobile Banking, Nagad, Rocket, Bank Transfer, Crypto

Jia9 does not charge any deposit fees. However, some payment providers may apply their own transaction fees, which are beyond jia9's control. Withdrawal requests will not be processed until account verification is complete.

To prevent money laundering, jia9 complies with international AML (Anti-Money Laundering) standards. If a suspicious transaction is flagged, the account may be temporarily suspended pending review.

5 Bonus & Promotion Terms

Jia9's bonus and promotion offers are designed to give users added value. However, each bonus comes with specific conditions, and failure to comply may result in the bonus being forfeited:

• Welcome Bonus: 100% bonus on first deposit. Wagering requirement is 30x (deposit + bonus).
• Reload Bonus: The wagering requirement for the weekly reload bonus is 25x.
• Cashback: Cashback bonuses can generally be withdrawn without any wagering requirement, though a minimum amount condition may apply.
• Free Spins: Winnings from free spins carry a 40x wagering requirement.
• Time Limit: All bonuses must be used within 30 days of being issued, or they will expire.

Multiple accounts from the same household or IP address claiming bonuses will be considered bonus abuse, and all associated accounts will be subject to review. jia9 reserves the right to modify, suspend, or cancel any part of its bonus program at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the jia9 platform. Violations may result in account closure and legal action:

• Using any automated bots, scripts, or software to play games.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to hack platform data or gain unauthorized access.
• Using the platform for money laundering or illegal financial transactions.
• Fraudulently accessing another user's account.
• Operating an account under a false identity.
• Harassing, threatening, or abusing other users.
• Creating multiple accounts for the purpose of bonus abuse.

7 Responsible Gaming Policy

Jia9 firmly believes that gaming should be a form of entertainment — not a source of income or stress. That is why we are committed to responsible gaming.

Jia9 offers the following responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Gaming will automatically stop once a set loss amount is reached.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
• Self-Exclusion: Take a permanent break from the platform.

If you notice signs of problem gambling, please reach out to our support team. For more information, visit our Responsible Gaming Page View.

8 Privacy & Data Protection

Jia9 treats the privacy of your personal information as its highest priority. We comply with international data protection regulations. To learn more about how we collect, use, and store your information, please refer to our Privacy Policy View page.

In short, jia9 uses your information for: account verification, payment processing, customer support, fraud prevention, and legal compliance. Your data is never sold to third parties.

9 Dispute Resolution

Should a dispute arise between jia9 and a member, resolution will first be attempted through mutual discussion. If unresolved, an independent mediation process will be followed. In all dispute matters, the decision of jia9's licensing authority shall be considered final.

To submit a dispute, first contact our support team by email. An initial response will be provided within 30 business days of the submission date. Complex cases may take up to 90 days.

10 Account Closure & Termination

Jia9 reserves the right to close an account without prior notice under the following circumstances:

• A serious breach of these terms and conditions.
• Fraudulent or suspicious activity.
• Registering with false information.
• Bonus abuse or operating multiple accounts.
• Instructions from legal or regulatory authorities.

Upon account closure, the process of returning any valid balance (excluding bonuses) will be initiated, though this may be delayed during an ongoing investigation. Members may also close their account at any time by contacting support.

11 Limitation of Liability

Jia9 is not liable for the following:

• If a game is interrupted mid-session due to a lost internet connection or a technical issue.
• Financial losses caused by delays or errors on the part of a third-party payment provider.
• Faults or software issues on the user's own device.
• Service disruptions caused by natural disasters, cyberattacks, or other circumstances beyond our control.

In all circumstances, jia9's maximum liability shall not exceed the value of the transaction involved in any single incident.

12 Governing Law & Jurisdiction

These terms and conditions are governed and interpreted in accordance with the applicable laws of jia9's licensing authority. Any legal disputes shall fall under the jurisdiction of the courts recognized by that licensing authority. By using the platform, you are deemed to have consented to this jurisdiction.

13 Contact & Support

If you have any questions or comments regarding these terms and conditions, our support team is ready to help. Our support team is available 7 days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Response time: typically within 1–4 hours.