Jia9 Privacy Policy — How We Keep Your Information Safe

Jia9 (jia9.pro) is a trusted online gaming platform in Bangladesh. We believe you should have full control over your personal information. This privacy policy clearly explains what data jia9 collects, how it is used, who it may be shared with, and what rights you have.

This policy complies with international data protection law (GDPR) and applicable data protection regulations in Bangladesh. By using any jia9 service, you are considered to have agreed to this privacy policy. Please read it carefully before using the platform.

Jia9 only collects information that is necessary for operating the platform, delivering services, and meeting legal obligations. We never collect excessive or irrelevant data.

Directly Provided Information

Information you provide when registering or using the platform:

• Full Name & Date of Birth
• Email address and mobile number
• Residential Address
• Payment method details (mobile banking number, etc.)
• Government-issued ID (NID/passport) for KYC verification
• Contact information provided in support chat

Automatically collected information

Information collected automatically while using the platform:

• IP address and device type
• Browser & Operating System Information
• Time spent on the platform and pages visited
• Gaming history and transaction records
• Cookies & Session Data

Jia9 uses the information it collects for the following purposes. Each use has a clear and lawful basis:

Jia9 never sells your personal information to advertisers or third parties. Data may only be shared in the limited circumstances described below:

• Payment Providers: Sharing necessary information with providers such as Mobile Banking, Nagad, and Rocket for transaction processing.
• KYC Verification Services: With approved third parties for identity verification purposes.
• IT & Hosting Services: With trusted cloud service providers for platform operations.
• Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
• Business Restructuring: In the event of a merger or acquisition, provided the new entity adheres to the same policy.

Before sharing data with any third party, jia9 ensures they comply with the required data protection agreements. We never share your data for marketing purposes without your consent.

Jia9 uses cookies on its website. Cookies are small text files stored in your browser that help the platform remember your preferences and improve our services.

Cookie Type

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: For monitoring page load times and overall site performance.
• Functionality Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: Collection of anonymized data to understand user behavior.

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Jia9 follows the highest industry standards to keep your data safe. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions.
• Sensitive information stored in the database is kept in encrypted form.
• Regular security audits and penetration testing.
• Access Control — only authorized personnel may access personal data.
• 24/7 security monitoring and detection of unusual activity.

Data Retention Period

Jia9 does not retain data longer than necessary. The general retention rules are:

• Active account data: retained for as long as the account remains active.
• After account closure: 5–7 years, as required by legal obligations.
• AML transaction records retained for a minimum of 5 years.
• Marketing data: deleted within 30 days of consent withdrawal.

Under jia9's privacy policy, you have the following rights. To exercise any of these rights, please contact our support team.

Jia9 is exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using jia9, please contact us immediately. We will take prompt action.

In some cases, your data may be processed on servers located outside Bangladesh. This occurs when our technology infrastructure or third-party services operate in other countries.

For any such transfers, jia9 ensures that the destination country has adequate data protection measures in place and that international standards are observed. The level of protection for your data is never compromised.

In the event of a significant data breach, jia9 will take the following steps:

• The relevant regulatory authority will be notified within 72 hours of the incident being identified.
• Affected users will be promptly notified by email.
• Immediate technical measures will be taken to contain the damage.
• The incident will be investigated and measures will be taken to prevent similar occurrences in the future.

Jia9 may update this privacy policy as needed. For significant changes, a notice will be sent to your registered email and the update date will be shown at the top of the page.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: